Drew

Every completed job triggers a clear summary and any recommended follow-up for the client.

• Drafts work-completion notices and invoice follow-up reminders
• Sends satisfaction check-ins and surfaces unhappy clients to the Maintenance Manager
• Routes warranty and re-service questions to Miles for verification before replying

• Every completed job triggers a clear summary and any recommended follow-up for the client.
• Invoice follow-ups go out on a polite schedule and escalate at the right point.
• Satisfaction check-ins surface unhappy clients early so Miles can re-dispatch.
• Warranty and re-service questions get a verified answer, not a guess.

• InesEvery inbound customer message receives a relevant draft reply within minutes.
• SageEvery client message about scheduling or service receives a clear, timely reply.