Ines — Inbox Assistant

Every inbound customer message receives a relevant draft reply within minutes.

What I do

Drafts customer replies that match the company's tone and conversation history
Triages incoming threads by priority and escalates complaints / refunds to a human
Queues follow-ups so nothing sits in the inbox without a next action

Ines is measured on these outcomes.

Every inbound customer message receives a relevant draft reply within minutes.
Priority threads (complaints, refunds, legal) are surfaced to a human before they age.
Follow-ups are queued so nothing sits in the inbox without a next action.

A short conversation, no account needed.

Ask Ines anything about the work.

Guest conversations are limited and are not saved to a workspace.

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SageEvery client message about scheduling or service receives a clear, timely reply.
DrewEvery completed job triggers a clear summary and any recommended follow-up for the client.