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Inbox

AI Messaging

Instant AI-powered replies to guest messages. Review every suggestion before sending, or turn on Autopilot for 24/7 automated coverage.

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Inbox

AI-powered replies

Get instant, contextual suggestions for every guest message based on your listing details and past conversations.

Inbox trông như thế này trong không gian làm việc của bạn.

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Vận hành

Key benefits

  • AI-powered replies Get instant, contextual suggestions for every guest message based on your listing details and past conversations.
  • Continuously learning Your AI assistant learns from your messaging style and improves its suggestions over time.
  • Save time Respond to guests faster and more efficiently, giving you more time to focus on your business.
  • 24/7 coverage Never miss a guest message again. Autopilot responds instantly, any time of day or night.
  • Smart escalation Autopilot knows when to escalate complex questions to you for a human touch.

How it works

Escalation rules

Set a confidence threshold so Autopilot only sends replies when it's sure. Messages below your threshold are escalated to you, and frustrated guests are automatically flagged for a human touch.

Message categories

Choose which types of messages Autopilot handles automatically — from check-in instructions to discount requests. Toggle categories on or off and see confidence scores and message volume for each.

Set a reply delay

Configure how long Autopilot waits before sending a reply. Add a natural delay so responses feel personal, not robotic.

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