Inbox

• AI-powered replies Get instant, contextual suggestions for every guest message based on your listing details and past conversations.
• Continuously learning Your AI assistant learns from your messaging style and improves its suggestions over time.
• Save time Respond to guests faster and more efficiently, giving you more time to focus on your business.
• 24/7 coverage Never miss a guest message again. Autopilot responds instantly, any time of day or night.
• Smart escalation Autopilot knows when to escalate complex questions to you for a human touch.

Escalation rules

Set a confidence threshold so Autopilot only sends replies when it's sure. Messages below your threshold are escalated to you, and frustrated guests are automatically flagged for a human touch.

Message categories

Choose which types of messages Autopilot handles automatically — from check-in instructions to discount requests. Toggle categories on or off and see confidence scores and message volume for each.

Set a reply delay

Configure how long Autopilot waits before sending a reply. Add a natural delay so responses feel personal, not robotic.