Analytics

Analytics & Dashboards

Monitor response times, AI messaging performance, and cleaner ratings — all in one place to optimize your guest experience.

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Analytics

Team response timesTrack median response times by team member and see message volume trends over time.

How Analytics looks inside your workspace.

RevenueAnalytics

Team response times Track median response times by team member and see message volume trends over time.
Total AI messages See how many messages AI has handled with detailed charts showing volume over time.
AI confidence scoring Monitor average AI confidence levels and track autopilot ready vs escalation rates.
Guest sentiment Analyze guest sentiment trends and understand how guests feel throughout their stay.
Autopilot status See active vs inactive autopilot percentage and total AI messages sent across all properties.
Message categories View breakdown of message types like amenity questions, special requests, and booking changes.
Autopilot escalations Review low-confidence messages escalated for human review with urgency and category tags.
Cleaner performance Track guest ratings by cleaner, see reviews linked to cleanings, and monitor team performance.
Guest ratings by cleaner See average ratings and review counts for each cleaner to identify top performers.