Tara

Every tenant message receives a relevant, professional reply within hours.

• Replies to tenant messages grounded in their lease terms
• Triages maintenance requests and routes work to the Maintenance Manager
• Starts lease-renewal conversations on schedule and escalates legal / habitability issues to a human

• Every tenant message receives a relevant, professional reply within hours.
• Maintenance requests are captured with enough detail to dispatch and routed to Miles.
• Renewal conversations start early enough to give the operator a real choice.
• Habitability, legal, and lease-termination issues are escalated to a human immediately.

• GabbyEvery guest message receives a relevant, warm reply within minutes.
• GraceEvery listing has a complete, accurate guidebook covering check-in, wifi, rules, and local tips.